Salesforce Administrator

Services
Toronto, Ontario, Canada

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Services
Toronto, Ontario, Canada

About Index Exchange: Index is a global advertising marketplace enabling media owners to grow their revenue by helping marketers reach consumers across every screen. We’re a proud industry pioneer with nearly 20 years of experience accelerating the evolution of ad technology for the world’s leading experience makers.

Index is an exciting and fast-paced place to work, and our company is built on our values of change, support, learning and teaching, trust, and intention. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. We have more than 500 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

The Workflow & Tools team devise and implement Salesforce solutions that promote workflow efficiency, revenue growth and a first-class customer-centric experience. Through its ownership of the Salesforce platform and other integrated tools, the Workflow & Tools team enables scalability for our commercial organization and allows our internal teams to be effective and productive. Through successful Salesforce implementation, the team improves visibility of performance and operational KPIs to ultimately enhance our customer-first cultur

Here’s what we want:

  • Knowledgeable: The ideal candidate will have prior experience in the implementation and administration of the Salesforce platform and has a good understanding of Salesforce Lightning (Sales/Service/Community Clouds). Salesforce Certification(s) is required.
  • Detail Oriented: This role requires someone who is passionate about understanding our business needs and ensuring their successful implementation within Salesforce. The candidate will proactively ensure that quality standards are met including security and data integrity
  • Tenacious: This role requires someone who is passionate about our company, our processes, our growth and never satisfied until our teams achieve optimal productivity and efficiency using all the tools at their disposal. 

Here’s what you’ll be doing:

  • Consult with internal stakeholders to elicit business requirements, develop technical approaches and make appropriate recommendations to impact operational efficiencies.
  • Create and manage custom fields / objects, record types, validation rules and Lightning page layouts.
  • Utilize process automation tools like Salesforce Flow & Process Builder.
  • Manage security, users, roles, profiles, groups, queues and other Salesforce.com setup options as necessary.
  • Provide technical support for advanced user requests and document user wish lists and ideas.
  • Develop and create customized reports and dashboards based upon needs communicated by users including proactive initiatives to provide additional business insight.
  • Ensure optimum data integrity, completion and accuracy through continuous data imports and backups using tools like the Data Loader.
  • Provide Salesforce training for new hires, new users and new feature development.

Here’s What You Need:

  • 2-3 years of Salesforce implementation and administration experience.
  • Solid experience in Salesforce process automation tools such as Salesforce Flow & Process Builder. 
  • Strong aptitude in Excel and data visualization/BI software (such as DOMO, Looker)
  • Project management skills that enable you to gather requirements, prioritize, execute, and manage stakeholders
  • Understanding of the online advertising industry including, advertising/publisher and network business models, ad serving, media trading, and/or RTB is an asset

Here's What You Need:

  • 3-5 years of Salesforce implementation and administration experience including 1-2 years of experience leading advanced technical implementations in Salesforce Lightning.
  • Extensive experience in Salesforce process automation tools such as Salesforce Flow & Process Builder. 
  • Experience in custom programmatic development (APEX, Visualforce and/or LWC) is required.
  • Strong aptitude in Excel and data visualization/BI software (such as DOMO, Looker)
  • Project management skills that enable you to gather requirements, prioritize, execute, and manage stakeholders
  • Understanding of the online advertising industry including, advertising/publisher and network business models, ad serving, media trading, and/or RTB is an asset

Why You’ll Love Working Here:

  • Comprehensive health, dental, and vision plans at no cost to you
  • Time off and flexible work schedules
  • Retirement plan with a 5% company match
  • Stock options and equity packages
  • Generous parental leave
  • Monthly wellness stipend plus fitness discounts and quarterly wellness group activities
  • Home office stipend
  • Community engagement opportunities and donation-matching program
  • Annual virtual company retreats and regular community-led team events

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you’d like to request a reasonable accommodation.

*COVID-19 guidance: We have re-opened offices in various cities following local guidelines, but are continuing to maintain a flexible work environment.

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