Technical Facilities Manager

New York, New York, United States

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New York, New York, United States

We shaped the earliest forms of ad tech, and we’re looking for the technical expertise to help shape its future. Our customers have unique problems that can only be solved at internet scale, and that’s where the technical skills of our team make a real difference.

Our exchange handles over 350 billion requests every day (for comparison Google serves an estimated 9 billion searches a day), all running in our own global data centers. Every member of our technology team has an enormous amount of autonomy in building and managing our systems to support and enable our growing level of scale. Through the transparency of our technology, dedication to innovation and integrity, and long-standing customer relationships, we lead through change.

What’s it like to work at Index?

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers.

Index is an exciting and fast-paced place to work. We’re built on our values of change, support, learning and teaching, trust, and intention. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

Our culture of success is truly supportive and collaborative. In working together across our teams, we’re continually investing in the people and technology to solve the industry’s most complex problems. As we extend the promise of ad tech to every channel, we’re looking for talented engineers to help advance Index, and the industry, forward.

Are you ready to join the programmatic evolution?

Index Exchange funds the open web. Content and journalism across the internet are funded through advertising, and we are the engine that helps to make that happen transparently, safely and efficiently. Handling hundreds of billions of auctions per day within milliseconds requires an intense understanding of the exchange and the ecosystem that we live in.

Our business is growing significantly every year and is poised to grow even faster. Our people and our platforms are the foundation and enabler of that growth. We are significantly expanding our technology teams, and are looking for technologists with a passion for high performance software development, and a drive to deliver software products and platforms that enable and empower industries at a global scale.

About The Role:

We’re looking for a Technical Facilities Manager. Index’s scale spans the globe, our transactions happen 24x7 in our global data centers, and every second that passes millions of requests are evaluated across our exchange. In order to achieve our mission, global efficiency and reliability are absolutely key, as every millisecond quite literally counts in our business. As a Technical Facilities Manager, you will play a crucial role in overseeing the operational excellence of our datacenter & corporate facilities. Your responsibilities will span across a wide range of duties, including managing the physical infrastructure, ensuring high availability, implementing security protocols, and coordinating with various teams to maintain optimal performance and uptime of the global Exchange. Your expertise and attention to detail will be instrumental in maintaining a secure, efficient, and resilient environment for our critical technical operations.

Here’s What You’ll be Doing:

  • Datacenter Operations Management: Take charge of day-to-day operations, ensuring all systems are running smoothly, including power distribution, cooling systems, networking/compute infrastructure, and environmental monitoring.
  • Infrastructure Maintenance: Oversee the regular maintenance and upgrades of equipment to ensure optimal performance and reliability.
  • Power and Cooling Management: Implement and manage power and cooling strategies to meet the datacenter's requirements while optimizing energy efficiency.
  • Security and Safety Protocols: Enforce and maintain strict security protocols and safety measures to safeguard the datacenter facility, its assets, and personnel.
  • Capacity/Cost Planning & Design: Analyze current and future needs to develop capacity plans for power, cooling, space, and other resources, ensuring scalability to support business growth.
  • Vendor Management: Collaborate with external vendors and contractors to procure equipment, services, and maintenance contracts as needed.
  • Emergency Response: Develop and execute contingency plans and emergency procedures to address unexpected events, power outages, or environmental incidents.
  • Documentation and Reporting: Maintain accurate and up-to-date records, including equipment inventories, service contracts, incident reports, and performance metrics. Provide regular reports to management on datacenter performance and improvements.
  • Regulatory Compliance: Ensure compliance with industry standards, regulations, and guidelines pertaining to datacenter operations, security, and safety.
  • Team Coordination: Coordinate with various teams, including IT, NOC, Neteng, Cloud Platform, to address operational challenges and maintain seamless communication and collaboration.

Here's What You Need:

  • 5+ years of proven experience as a Datacenter Facilities Manager or similar role leading technicians around the world. 
  • In-depth knowledge of datacenter infrastructure, including power distribution, cooling systems, cabling, and rack configurations.
  • Familiarity with environmental monitoring and management tools such as Grafana, Pagerduty, Jira, Confluence
  • Strong understanding of safety and security protocols in a datacenter environment.
  • In-depth knowledge of capacity & cost planning, performance monitoring, and implementing energy-efficient solutions.
  • Excellent problem-solving skills and the ability to handle high-pressure situations.
  • Strong project management skills with a track record of successful project execution.
  • Effective communication and leadership skills to coordinate with internal teams and external vendors.
  • Knowledge of industry standards and best practices related to datacenter operations and facility management.
  • International travel up to 50% of your time and as needed up to three days in the office.

The base salary for this role is $119,000 – $161,000 USD.  The total compensation package may vary depending on job related knowledge, skills and experience. ​​

Why You’ll Love Working Here:

  • Comprehensive health, dental, and vision plans at no cost to you
  • Time off and flexible work schedules
  • Retirement plan with a 5% company match
  • Stock options and equity packages
  • Generous parental leave
  • Monthly wellness stipend plus fitness discounts and quarterly wellness group activities
  • Community engagement opportunities and donation-matching program
  • Annual virtual company retreats and regular community-led team events
  • One day off per year to volunteer 
  • A workplace that supports a diverse, equitable, and inclusive environment – learn more here


Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

If you do receive these requests, please let us know immediately at:

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity 
At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities
Index Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you’d like to request a reasonable accommodation.