Agency Account Manager

Services
Tokyo

About Index Exchange: Index is a global advertising marketplace enabling media owners to grow their revenue by helping marketers reach consumers across every screen. We’re a proud industry pioneer with nearly 20 years of experience accelerating the evolution of ad technology for the world’s leading experience makers.

Index is an exciting and fast-paced place to work, and our company is built on our values of change, support, learning and teaching, trust, and intention. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. We have more than 500 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

We're looking for a Agency Account Manager to join our Tokyo office. In this role, you will support programmatic agencies and marketers who leverage Index Exchange’s technology through our Demand Side Platform integrations. You will be crucial to maintaining existing relationships and fostering deeper partnerships while supporting business development leads in an effort to grow new accounts and evangelize the Index Exchange brand in APAC markets.

What We’re Looking For:

  • Strategic: Index Exchange values partnerships and providing strategic insights to the agencies and marketers who leverage our exchange. In this role, you will be responsible for not only day-to-day account management and operations but also to provide insights and recommendations to our external stakeholders around the programmatic ecosystem as a whole.
  • Collaborative: In order to retain and maintain our growing agency accounts, you will work cross-functionally with sales, business intelligence, and publisher-side teams becoming a subject matter expert on the performance and growth of our partners.
  • Communicative: You will be working with a number of clients at any given time and expected to communicate effectively, and often, both internally and externally. This is a highly visible, client facing role where building trusted relationships with agencies and marketers is essential to success.

Here’s What You’ll be Doing:

  • Bringing your 3+ years in the programmatic space, you will become the day to day contact for existing agency and brand marketer partners throughout APAC, whilst delivering exceptional service and utilising the expertise of the Index Exchange platform.
  • Provide insights and recommendations to customers to help them solve problems through a data-centric approach. 
  • Work hand in hand with business development to support new business efforts.
  • Collaborate with publisher account teams to identify and secure new deal opportunities, as well as ensure the health and growth of existing deals.
  • Attend relevant industry events as well as travel and entertainment partners in innovative ways that foster engagement and strategic account growth.

Here's What You Need:

  • 3+ years of experience in digital media, and an in depth understanding of the programmatic advertising landscape (e.g. ad server, ad network, exchange, SSP, DSP, agency trading desk, PMP, etc.)
  • Effective time management skills - ability to prioritize and meet deadlines in a fast-paced environment. 
  • Proven ability to leverage data and analytics to solve customer problems. 
  • Strong communication skills - ability to be clear and concise when presenting internally and externally, organized, and detail oriented. 
  • Ability to work in both collaborative and independent settings, while remaining responsible, enthusiastic, proactive, and self-motivated. 
  • An advanced skill level with Microsoft Excel is essential. Proficiency in other Microsoft Office programs, as well as DOMO, Tableau and similar analytical tools is considered an asset
  • Fluency in English is required. Other language skills, particularly Dutch, would be considered a bonus but not mandatory.

Why You’ll Love Working Here:

  • Comprehensive health, dental, and vision plans at no cost to you
  • Time off and flexible work schedules
  • Retirement plan with a 5% company match
  • Stock options and equity packages
  • Generous parental leave
  • Monthly wellness stipend plus fitness discounts and quarterly wellness group activities
  • Home office stipend
  • Community engagement opportunities and donation-matching program
  • Annual virtual company retreats and regular community-led team events

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you’d like to request a reasonable accommodation.

 *COVID-19 guidance: We have re-opened offices in various cities following local guidelines, but are continuing to maintain a flexible work environment.