Technical Writer

Product
Toronto, Ontario, Canada

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Product
Toronto, Ontario, Canada

About Index Exchange:

Index is a global advertising marketplace enabling media owners to grow their revenue by helping marketers reach consumers across every screen. We’re a proud industry pioneer with nearly 20 years of experience accelerating the evolution of ad technology for the world’s leading experience-makers.

We are all in on video this year. We recently rebuilt our platform from the ground up specifically for this new channel, allowing our customers to transact across every device and screen as efficiently as possible. We’re reimagining streaming TV, and it has become one of the fastest growing areas of our business.

Index is an exciting and fast-paced place to work, and our company is built on our values of change, support, learning and teaching, trust, and intention. You will be able to feed your ambition, lean into trust & transparency, and feel genuine support from your colleagues here.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is looking to hire a Technical Writer. Awesome products deserve awesome documentation; like our products and solutions, our documentation is expertly crafted to help our users solve problems.

In this role, you’ll work closely with colleagues in Product Management, UX, Engineering, and customer-facing groups to understand user needs and create impactful external customer documentation, UI text, API documentation, and internal product documentation. This role gives you the opportunity to combine your passion for complex technology with your stellar writing skills to produce high-quality, varied, and highly technical documentation.

Hybrid - up to 3 days on-site and 2 remote.

What We’re Looking For:

  • Curious: You’re not afraid to ask questions. You feel a strong need to understand the full context and technical concepts behind what you’re working on.
  • Technical: You love technology and have a high technical aptitude. You can easily understand (and aren’t intimidated by) complex systems.
  • Proactive: You take ownership of your assigned product area. You take the initiative to keep up to date with what we’re building and follow up when necessary to unblock yourself and move work forward.
  • Passionate: You’re fully engaged with your assigned product area. You take a lot of pride in your work and strive for continuous improvements.
  • Results-Oriented: You’re driven by KPIs. You understand the business problems that you’re trying to solve with your documentation and are obsessed with meeting customer needs.
  • Empathetic: You advocate for users. You have a deep understanding of their needs and align your approach accordingly.

Here’s What You’ll be Doing:

  • Author a wide variety of internal-facing and external-facing technical documentation, including end-user documentation, internal product documentation, architecture diagrams, UI text, and API docs. If you love creating a wide variety of technical documentation in innovative ways, this is the place for you.
  • Steer the vision for the architecture, structure, and content of your documentation, always keeping customer needs and documentation standards in mind to guide these decisions.
  • Use internal templates, standards and our in-house style guide to create clear and reusable content.
  • Proactively identify documentation needs and gaps and plan your content accordingly.
  • Edit internal and external technical documentation, including peer reviewing other writers’ work.
  • Provide input and edits for UI copy.
  • Contribute to and help lead team projects, such as updating our documentation standards and best practices, or innovating on ways to create documentation as code.

Here's What You Need:

  • Bachelor’s degree in English or similar. A Technical Writing certificate or other technical certificates or diplomas are a significant asset.
  • 3+ years of experience writing highly technical documentation.
  • Knowledge of authoring tools (such as Madcap Flare) and/or DITA to produce documentation.
  • Ability to learn technical concepts quickly and have an interest in learning about innovative solutions for documentation.
  • Experience authoring API documentation using API documentation tools like Stoplight or Readme is a strong asset.
  • Proficiency with HTML, CSS, and JavaScript is an asset.
  • Ad tech experience would be a significant asset but is not a strict requirement.

Why You’ll Love Working Here:

  • Comprehensive health, dental, and vision plans at no cost to you
  • Time off and flexible work schedules
  • Retirement plan with a 5% company match
  • Stock options and equity packages
  • Generous parental leave
  • Monthly wellness stipend plus fitness discounts and quarterly wellness group activities
  • Community engagement opportunities and donation-matching program
  • Annual virtual company retreats and regular community-led team events
  • One day off per year to volunteer 
  • A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Notification

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

If you do receive these requests, please let us know immediately at: report.scam@indexexchange.com.

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you’d like to request a reasonable accommodation.

 

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